Frequently Asked Questions

Everything you need to know about your BioTecNika style journey.

What is the standard shipping timeframe for my order?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure you find the perfect fit. If you are between sizes, we recommend sizing up for a more comfortable fit.

What payment methods do you accept?

BioTecNika Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your products sustainably sourced?

Yes, we are committed to ethical fashion. We partner with manufacturers who prioritize fair labor practices and utilize eco-friendly materials like organic cotton and recycled polyester whenever possible.

Can I track my package after it ships?

Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.